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Delivery information

We aim to deliver to any mainland UK address within 5 working days. Deliveries to more remote areas, such as the Highlands of Scotland, may take a little longer and we will contact you to confirm the delivery date. Typically our courier company will deliver between 9.00am-5.00pm. We can also deliver to European destinations via our courier service; please contact us directly for a quote. We cannot ship directly to the United States - US residents need to contact an importer within their country that imports directly from the UK. Shipments outside the EU may also be handled, but may incur additional taxes and/or duties in the destination country.

Minimum order size and value
The minimum order quantity is 12 bottles, which can be mixed. It is possible to place an order below this amount, however a £15.00 carriage charge will be levied. We have a minimum order value of £250.00 VAT-Inclusive. 

 

Is a signature required for delivery?

A signature is normally required for delivery. However, you may authorise the courier to leave your wines in a specific place (e.g. in the porch or in the garage etc). In the shopping checkout there is a box where special delivery instructions can be left, if you are not able to meet the courier at the time of delivery. IMPORTANT: If a request is made for wine to be left unattended, The Vineyard Cellars cannot be held responsible if the wine goes missing after the courier has delivered it.

 

What is The Vineyard Cellars policy on breakages from deliveries?

If you receive any damaged stock, please let us know ASAP so we can contact the courier and provide you with a replacement. It is essential that we are notified of any breakages, shortages etc within three working days.

 

Can I collect wine from The Vineyard Cellars?

We do not store any wine at our premises. However, we can arrange for wines to be delivered to The Vineyard or Donnington Valley Hotel and Spa, where they can be collected. Please contact us for details.

Non UK orders

We can deliver to European destinations via TNT; please contact us residents need to contact an importer within their country that imports directly from the UK.

 

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